Service Delivery Institute
The Service Delivery Institute represents the newest strategic area of focus for HPL, Ltd. The institute has developed and delivers a wide range of seminars, workshops, and 360° assessment surveys for the service industry. As our country continues the transition from a manufacturing based economy to a service based economy, it is apparent that there is a great need to train and educate employees in the service sector regarding leadership skills, customer service strategies, process improvement & change management approaches, and appropriate service oriented behaviors. The Service Delivery Institute has a flexible product portfolio that can be tailored to meet the specific needs of a wide range of market sectors. Your service performance level is only as good as the employees who deliver it and the managers who create the delivery systems, processes, and protocols.